Frequently Asked Questions

G310

  • Why does the display on my handset show "Blocked or SIM Blocked"?
    Because an incorrect PUK (Pin Unblocking Key) has been entered 10 times. As a security measure, the SIM Card is now permanently disabled and must be replaced. Only your service provider can replace the SIM Card.

  • How do I access my voice mail?
    You may press "right" on the Express Key, select Voice Mail, select Call.

  • How do I insert a pause?
    During the process of entering alphanumeric information, press and hold the "*" until the letter "P" appears in the display.

  • What are the battery specifications?
    880 mAh NiMH.

  • What are the talk times and standby specifications?
    @ 4 hours talk time. Up to 5 days standby. Charge time @ 2.5 hours. These specs vary widely depending upon network settings and usage.

  • How do I silence incoming rings and tones?
    You may Press the Express Key "down" and select Silent.

  • How do I use speed dialing?
    Press and hold down the key (1-9) you have stored the number in and it will be recalled to the display and dialed in the normal way.

  • How do I answer a second incoming call?
    Press Å. This will put the first call on hold and answer the second incoming call.

  • How do I block my number from showing on a caller ID unit?
    You may press "right" on the Express Key, select Services, select Sending my ID, select My Settings, select Hide my ID. Or on a call by call basis you may dial #31# before the number you wish to call.

  • How do I locate my number?
    You may press the "right" express key, select Phone Book, select Own Number.

  • How do I block all or specific calls?
    You may press "right" on the Express Key, select Services, select Call Barring, select Outgoing Calls or Incoming Calls and choose from the options listed.

  • How do I store numbers in my Phone Book?
    You may press "right" on the Express Key, select Phone Book, select Store, select Phone Names, enter the number and press OK, enter the name and press OK.

  • What is an SMS message and how do I retrieve one?
    This is a text message and you may retrieve it by pressing the "right" Express Key, select Messages, select In Box, select Options and Read Text.

  • How can I adjust the volume of incoming calls?
    While on a call, press "up" or "down" on the Express Key.

  • How can I know the time duration of incoming and outgoing calls?
    You may press "right" on the Express Key, select Calls & Timers, select Call Log, select Last Dial, Unanswered or Received. Use the Express Key to scroll to the information you wish to see.