Frequently Asked Questions

AH5000

  • The tones on my phone aren't working and I have experienced intermittent keypad response, what could be the problem?
    These are symptoms of some type of internal electronic problem and the unit will have to be sent to the Mitsubishi repair depot for service.

  • How do I unlock my phone?
    Enter your 3-digit unlock code. If a 3-digit unlock code has not been programmed, try entering "000" which is the factory default code. If "000" does not unlock your phone, a three digit unlock code exists in your phone. NOTE: If you know your 4-digit Security Code, you may recall your "unlock code" by entering "FCN" + "83" + "your 4-digit Security Code".

  • What is the difference between my security code and my unlock code?
    Your security code is a 4-digit code programmed into your phone by your dealer. Your security code is needed to access functions such as setting Call Restrictions and turning on the Status Monitor. A security code cannot be changed unless the phone is reprogrammed.
    Your unlock code is a 3-digit code also programmed into your phone by your dealer. Enter this code to unlock the phone when it is locked. To change your own unlock code, press "FCN" + "8" + "3" + (4-digit Security Code). Your phone accesses the "Programmable Unlock Code" mode and shows your current unlock code. If you want to change the unit's unlock code, enter a new three digit code at this time and press the "STO/END" key. The unlock code can be changed even if the phone is locked.

  • What does the "NO SVC" indicator in my display mean?
    "NO SVC" (no service) indicates that the phone is out of the cellular service area and cannot be used to place or receive calls. Make sure the antenna is fully extended and, if you are in a building, move to an area such as a window where signal strength may be stronger. If "NO SVC" is still displayed check that you're System A/B Select is set correctly.
    STANDBY OPERATION ONLY - Each cellular service area usually has two cellular service providers. One is being the "A" system and the other being the "B" system. You should check with your cellular service provider to find out if your system is the "A" or the "B" system. Press "FCN" + "36" to access the "System A/B Selection" mode. The display will show the current system preference selected. Press the "*" or "#" key to switch to a new system preference. Press the "CLR" key to clear the display.
    NOTE: If "ROAM INHIBIT" was selected during the NAM programming, "FCN / 36" will not be active.

  • How do I switch between NAMs in my phone?
    STANDBY OPERATION ONLY - During your unit's programming, either Single or Multi NAM was selected depending if one or more phone numbers were programmed in your phone. Press "FCN" + "31" to enter Multi NAM Selection Mode. The LCD shows the current setting. If other NAMs have been programmed into your phone, they may be selected by pressing the "*" or "#" key. Your phone will operate based on the selected NAM.

  • Why does "ROAM" appear in the display?
    Your Home System is the system in your Home Cellular Region that provided your phone number. Your Home System is called either System A or System B. "ROAM" indicates that your phone is NOT operating on your Home System.
    "ROAM" will be displayed steadily when you are outside of your Home Cellular Region and you are operating on the same system (A or B) as your Home System. "ROAM" will flash whenever you are operating on the alternate system, both inside and outside your Home Cellular Region.
    "ROAM" may flash occasionally in your home area when your Home System has a weak signal and the alternate system has a strong signal. If "ROAM" flashes almost constantly, check that you're A/B System Selection is set correctly. "FCN" + "36"

  • Why can't I place calls on my phone when the signal is strong and my phone is not locked?
    Your phone may have a call restriction set. To view the current setting of this feature, press "FCN" + "8" + "1" + (4-digit security code). The following seven levels can be selected by pressing "*" or "#".
    No Restriction: All call procedures are available.
    Local Only: Long distance calls and operator calls are restricted. Only local calls (a seven digit telephone number) and toll free calls (1-800…) can be made.
    Recall 1-9: You can only make calls by "recalling" numbers from memory locations 1 - 9.
    Last Number Only: You can only make calls to the last number dialed.
    P Only: You can only make calls to the number stored in the "p" memory location.
    Receive Only: You may not make calls. You may only receive calls.
    To exit press the "STO" key.
    NOTE: Emergency calls to "911" are always allowed during any restriction level (even when the phone is locked).

  • When I press the keypad nothing happens.
    Your phone's 'Call Restriction' feature may be enabled. Check the current status by pressing "FCN" + "8" + "1" + (4-digit security code). Press the "*" or "#" keys to scroll through your Call Restriction options. To select your level of Call Restriction and to exit this function, press the "CLR" key. Please refer to your owner's manual for a detailed description of all Call Restriction levels.

AH5000 Feature Operation

Most Frequently Used Features

Feature

Operation

Alphabet memory scan

RCL + FCN + alpha + +/-

Automatic answer

FCN + 3 + 3 + +/# + STO

Automatic redial

FCN + 3 + 4 + +/# + STO

Battery level indicator

FCN + 1 + 1 (hold)

Calculator

P + RCL - STO x FCN +* . # +/- SEND = CLR C/CE

Calculator mode

FCN + 9 + 1

Call restriction settings

FCN + 8 + 1 + 4-digit security code + */# + STO

Call screening

FCN (hold for 1 second while pager message is being entered)

Call-in-absence time stamps

FCN + 5 + 1 + */#

Clock alarm set

FCN + 5 + 2 + */# (turn alarm ON) + STO + */#(to change day, hour, minute, or am/pm) + STO
!will be displayed during standby. Press any key to turn off beeper when alarm time is reached.

Clock setting

FCN + 5 + 7 + STO + */# (to change month, date, year, day, hour, minute, or am/pm) + STO

Deleting a phone #

CLR + STO + memory location

Function Menu

FCN + FCN + +/-

Language selection

FCN + 3 + 2 + */# + STO

Last phone # dialed with time stamp (5)

RCL + # + +/-

Lock the phone

FCN + 7 + 1 + 3-digit unlock code

Muting a call

FCN (hold for 1 second during conversation)

NAM selection

FCN + 3 + 1 + */# + STO

Own phone #

FCN + 3 + 1 STO

Pager message recall

FCN + 2 + 2 + 2 + */# + STO

Pager mode on/off

FCN + 2 + 1 + */# + STO

Program an area code while roaming

FCN + 3 + 7 + new area code + STO

Recalling a phone #

RCL + memory location

Ring tone selection

FCN + 6 + 4 + */# + STO

Scan the memory

RCL + +/-

Select system A or B

FCN + 3 + 6 + */# + STO

Silent scratch pad

FCN + * during conversation

Speed dialing

10-99 + SEND

Status monitor

FCN + 8 + 6 + 4-digit security code + */# + STO

Storing a phone# and name

phone# + STO + FCN + name + STO + STO

Super speed dialing

1-9 + SEND

Talk Timers

FCN + 4 + 1 + */#

Unlock code change

FCN + 8 + 3 + 4-digit security code + new 3-digit unlock code + STO

View angle control

FCN + 3 + 8 + */# + STO

Volume: ringing

FCN + 6 + */# + STO during standby

Volume: conversation

*/# during conversation